Delivery Details

Personalisedbears will prepare YOUR gift to YOUR exact requirements.  All of our products are embroidered and NOT printed and therefore the personalisation process can take longer.
We aim to dispatch all personalised gifts within 10-12 working days of being received.  For more urgent orders we can offer a QUICK or EXPRESS Service.  



We use Royal Mail for most of our deliveries.  All services used provide proof of posting, signature on receipt and online confirmation. Your gift will require a signature so please ensure delivery can be accepted.  If not, a card will be left with further instructions for you to arrange a re-delivery or to collect from your local sorting office.  If your personalised gift is returned us, you may be liable for re-delivery costs. Saturday delivery does occur, however this is not guaranteed with the exception of Saturday Special Delivery. There are no deliveries on Sundays, Bank and Public Holidays.
Please note that our standard and quick options are dispatched on a signed for service only and are not trackable.  Online confimation is only available once the order has been delivered or delivery has been attempted.  If you want a trackable service then we recommend the express service.    We will not refund postage costs for late delivery.   

Once your gift has been dispatched we will send an email to your submitted email address confirming your order delivery details. If you do have any questions regarding your order please contact us
here.  

Non personalised items are dispatched usually within 2 working days and delivery is dependant on the postal service chosen.



UK DELIVERY OPTIONS

Service Cost Per Order Approx Delivery Time
Standard +£3.95 upto 14 working days - Estimated NOT Guaranteed
Quick +£5.95 upto 7 working days - Estimated NOT Guaranteed
Express +£8.95 Guaranteed 2 working days 
(for orders placed before 10am)
Saturday Express +£14.95 Guaranteed Saturday Delivery
(for orders placed before 10am Thursday)
Courier +£9.95 Guaranteed 2 working days
(for orders placed before 10am  - NO Saturday Delivery)

*Prices are per order - maximum of 5 items.  For larger orders please contact us before placing your order
 A working day is Monday - Friday and does not include Weekends, UK Bank and Public Holidays. An order placed after 6pm will be classed as the next working day. 



Standard Delivery Service  - UK

This is our standard service that we offer.  Your order is processed usually within 10-12 working days and dispatched using Royal Mail 48 Signed For Service.  It may take upto14 working days for delivery although this is estimated and not guaranteed.  It is ideal for non-urgent orders.  This service is a signed for service only and not trackable.

Quick Delivery Service - UK
This is our quick service we offer. Your order is processed usually within 5 working days and dispatched using Royal Mail 24 Signed For Service. It may take upto 7 working days for delivery although this is estimated and not guaranteed.  This service is a signed for service only and not trackable.

Express Delivery Service - UK  (Mon- Fri)
This is our express service we offer.  Your order is given prioity and dispatched the using Royal Mail's Special Guaranteed Delivery Service.  This service is a 2 working day service for orders placed before 10am.  For orders placed after 10am please allow 1 additional working day for delivery.      Please note this is not a next day service, it is a 2 working day service.   This service provides tracking.

Saturday Express Delivery Service - UK
This is our Saturday express delivery service we offer.  Your order is given priority and providing your order is placed before 10am on a Thursday it will be dispatched using Royal Mail's Saturday Guaranteed Delivery Service. This services provides tracking.



European Delivery Options

Country

Cost

Approx Dispatch plus Delivery Time
Andorra +£9.95 Between 14-21 days
Austria +£9.95 Bewteen 14-21 days
Belgium +£9.95 Between 14-21 days
Denmark +£9.95 Between 14-21 days
Finland +£9.95 Between 14-21 days
France +£9.95 Between 14-21 days
Germany +£9.95 Between 14-21 days
Greece +£9.95 Between 14-21days
Iceland +£9.95 Between 14-21 days
Ireland +£9.95 Between 14-21 days
Italy +£9.95 Between 14-21 days
Malta +£9.95 Between 14-21 days
Netherlands +£9.95 Between 14-21 days
Norway +£9.95 Between 14-21 days
Poland +£9.95 Between 14-21 days
Spain +£9.95 Between 14-21 days
Sweden +£9.95 Between 14-21 days
Switzerland +£9.95 Between 14-21 days
* Prices quoted are per order - maximum of 3 items. For larger quantities please contact us before placing your your order.

All delivery times are approximate and exclude weekends, bank and public holidays. Your order will be processed and dispatched within 10 working days.  Your order will require a signature so please ensure deliveries can be accepted. If you require anymore information please contact us here. 

 



Worldwide Delivery Options 
Country

Cost 

Approx Dispatch plus Delivery Time
Australia +£14.95 Between 14-21 days
Canada +£14.95 Between 14-21 days
United States +£14.95 Between 14-21 days
* Prices quoted are per order - maximum of 3 item. For larger orders please contact us before placing your order.
 

All delivery times are approximate and exclude weekends, bank and public holidays. Your order will be processed and dispatched within 10 working days. Your order will require a signature so please ensure deliveries can be accepted.  If you require anymore information please contact us
here.