Delivery Details

Personalisedbears will prepare YOUR gift to YOUR exact requirements.  All of our products are embroidered and NOT printed and therefore the personalisation process can take longer.
We aim to dispatch all personalised gifts within 2-3 working days of order being received with the exception of express delivery.     


We use Royal Mail for most of our deliveries.  All services used provide proof of posting, signature on receipt and online confirmation. Your gift may require a signature so please ensure delivery can be accepted.  If not, a card will be left with further instructions for you to arrange a re-delivery or to collect from your local sorting office.  If your personalised gift is returned us, you may be liable for re-delivery costs. Saturday delivery does occur, however this is not guaranteed.  There are no deliveries on Sundays, Bank and Public Holidays.


All of our orders are sent Royal Mail tracked and use an online confirmation service. We will not refund postage costs for late delivery.   

Once your gift has been dispatched we will send an email to your submitted email address confirming your order delivery details. If you do have any questions regarding your order please contact us.  

UK DELIVERY OPTIONS

Service Cost Per Order Approx Delivery Time
Standard +£4.95 5-7 working days - Estimated NOT Guaranteed
Quick +£6.95 3-5 working days - Estimated NOT Guaranteed
Express +£10.95 1-2 working days

*Prices are per order - maximum of 5 items.  For larger orders please contact us before placing your order
 A working day is Monday - Friday and does not include Weekends, UK Bank and Public Holidays. An order placed after 6pm will be classed as the next working day. 



Standard Delivery Service  - UK

This is our standard service that we offer.  Your order is processed usually within 2-3 working days and dispatched using Royal Mail Tracked48.   You will then need to allow several days on top for delivery.

 
Quick Delivery Service - UK

This is our quick service that we offer.  Your order is processed usually within 2-3 working days and dispatched using Royal Mail Tracked24.   You will then need to allow 1-2 days on top for delivery.

Express Delivery Service - UK 
This is our express service that we offer.  Your order is processed same day if purchased before 10am.   If purchased after 10am it will be posted the following working day.   You order is dispatched using Royal mail next working day special delivery. This does NOT include Saturdays.

All delivery times are approximate and exclude weekends, bank and public holidays.